Duties will include:
- Provide a high level of personalized customer service on a day-to-day basis to existing customers. This will include inbound and outbound phone calls as well as face-to-face communications with customers.
- Troubleshoot problems----Work directly with customers answering their questions
- Keeping customers informed and selling the latest Technology and Services available from us.
- Establish Relationships----Keep “in touch” with customers to insure open communications and customer satisfaction
- Track all sales activities and keep daily updates current
- Keep all customers Warranties and Licenses “current”.
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Requirements:
- Must work well in a team environment
- Must like people and have a positive attitude
- Takes the extra steps to make sure the client is totally satisfied
- Likes to solve problems
- Strong verbal communication skills
- Ability to multitask
- Can build relationships on the phone with the customer
- Be a self-driven individual with outstanding integrity and take responsibility for own actions and performance
- Have level 1 Technology knowledge
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